Privacy Policy

Information We Collect

We gather information that is necessary to provide you with a safe, personalised and compliant gaming experience. When you register an account, we collect personal details such as your full name, date of birth, residential address, email address and telephone number. We also require identity verification documents to meet our legal and regulatory obligations.

Payment information, including selected payment method details and transaction records, is collected to process deposits and withdrawals. In addition, we automatically receive technical data when you visit our site, including your IP address, browser type and version, device operating system, pages visited and time spent on the platform. We may also receive information about your activity from third-party partners when you engage with our marketing or affiliate channels.

How We Use Your Information

Your personal data allows us to create and manage your account, authenticate your identity, process financial transactions and deliver customer support. We use it to comply with licensing conditions, prevent fraud, meet anti-money laundering requirements and ensure responsible gambling standards are maintained.

Where you have given consent, we may send you personalised offers, bonuses and updates about new games or promotions that we believe will interest you. We also analyse usage patterns to improve our website, develop new features and understand how our players interact with our services. All processing is carried out on the basis of contractual necessity, legal obligation or legitimate business interests.

Sharing and Disclosure

We do not sell your personal data to third parties. However, we may share information with carefully selected partners who help us operate the casino. These include payment service providers, identity verification agencies, IT and hosting suppliers, and professional advisers bound by confidentiality obligations.

Information may also be disclosed to regulatory authorities, law enforcement agencies or other authorised bodies when we are legally required to do so, or to protect the rights, property and safety of Tucan Casino, our players and the public. In the event of a business restructuring, merger or acquisition, your data may be transferred as part of the overall assets, subject to the same privacy protections outlined here.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enable essential functions, remember your preferences, analyse site performance and deliver relevant content. These may include strictly necessary cookies that allow you to log in and access games, as well as analytical and preference cookies that help us understand visitor behaviour.

You can manage your cookie settings through your browser at any time. Please note that disabling certain cookies may limit your ability to use some features of the platform. Our cookie practices are designed to balance a smooth user experience with respect for your privacy choices.

Data Security and Retention

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, misuse or disclosure. These include encryption of sensitive information, secure servers, access controls and regular security reviews.

Personal data is retained only for as long as it is needed to fulfil the purposes for which it was collected, to satisfy legal and regulatory obligations, or to resolve disputes. Once it is no longer required, we securely delete or anonymise the information in accordance with our data retention policies.

Your Rights

You have the right to request access to the personal data we hold about you, to have inaccurate information corrected, and to request deletion or restriction of processing in certain circumstances. You may also object to processing based on legitimate interests or withdraw any consent previously given.

To exercise these rights, please contact our customer support team. We will respond to your request within the timeframes required by applicable data protection laws. Note that we may need to verify your identity before actioning certain requests and that some rights may be limited where they conflict with our legal or regulatory obligations.

Changes to Our Privacy Practices

We may update this privacy policy from time to time to reflect changes in our services, legal requirements or operational practices. The revised version will be posted on our website with an updated effective date. We encourage you to review this page periodically so that you remain informed about how we protect your information.

By continuing to use our services after any changes have been published, you acknowledge your acceptance of the updated practices. If you have any questions about how we handle your personal data, our support team is available to assist you.