Terms and Conditions

General Information

These Terms and Conditions govern your use of the website, mobile applications and all related services provided by Tucan Casino. The platform offers a range of casino games for entertainment purposes only. All users must accept these terms in full before they are permitted to participate. We reserve the right to amend the document at any time, and continued use of the site after such changes constitutes acceptance of the updated version.

Eligibility and Account Registration

To open an account you must be at least eighteen years old and legally entitled to use online gaming services in your country of residence. You may not register if you are located in a jurisdiction where such activity is prohibited. During registration you are required to provide accurate personal details and you must keep this information up to date at all times.

Each person is allowed only one account. Duplicate accounts will be closed and any winnings may be forfeited. You are responsible for maintaining the confidentiality of your username and password. Any activity conducted under your login details will be regarded as having been carried out by you.

Verification Procedures

We are required to confirm your identity before processing significant withdrawals or when otherwise deemed necessary. This may involve requesting documents such as proof of identity, address and payment method. Failure to provide the requested information within a reasonable timeframe may result in account suspension. All data is handled in accordance with applicable data-protection standards.

Deposits, Withdrawals and Financial Transactions

Funds can be added to your account using the payment methods displayed on the cashier page. Minimum and maximum limits apply and vary by method. Deposits are usually credited instantly, although some providers may take longer. Money withdrawn must be returned to a payment source registered in your own name.

Withdrawal requests are subject to standard security checks. Once approved, processing times depend on the payment provider, typically ranging from immediate to several business days. We do not charge fees for most transactions, although your bank or payment provider might apply their own charges. Any winnings are paid out only after all bonus and wagering conditions have been satisfied.

Bonuses and Promotional Offers

From time to time promotional offers are made available to both new and existing customers. Each bonus carries its own specific rules regarding wagering requirements, eligible games, time limits and maximum stake. These conditions are clearly stated on the promotion page and must be met before any withdrawal of bonus funds or related winnings can be processed.

Attempting to exploit bonuses through unfair practices, including but not limited to creating multiple accounts or using prohibited betting patterns, may result in the bonus and any associated winnings being cancelled. All promotional decisions made by the casino are final.

Game Rules and Fair Play

Every game available on the platform operates according to published rules which can be viewed before play. All titles use certified random-number generators to ensure outcomes are genuinely random and fair. You are not permitted to use any form of automated software, bots or external assistance that could provide an unfair advantage.

Prohibited Activities

Certain conduct is strictly forbidden. This includes colluding with other players, providing false information, money laundering, fraudulent chargebacks and any form of cheating. If such behaviour is detected the account may be permanently closed, funds confiscated and the matter reported to the relevant authorities where appropriate.

Responsible Gaming

We are committed to supporting responsible gambling. Account tools are provided to help you manage your play, including deposit limits, session-time reminders and self-exclusion options. If you believe you may have a gambling problem we strongly encourage you to use these tools or contact one of the professional organisations listed on the responsible-gaming page.

Limitation of Liability

To the maximum extent permitted by law, Tucan Casino shall not be liable for any indirect, consequential or special damages arising from your use of the service. Our total liability shall never exceed the amount you have deposited or wagered in the six months preceding any claim. We do not accept responsibility for technical failures, communication errors or unauthorised access to your account caused by factors outside our reasonable control.

Changes to the Terms

We may revise these Terms and Conditions at any time to reflect changes in legislation, regulatory requirements or operational needs. The updated version will be published on this page and, where material changes are made, we will make reasonable efforts to notify registered users. Your continued use of the platform after the revised terms have been posted will constitute acceptance of those changes.

Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws of Curacao. Any disputes arising from or in connection with these terms shall be subject to the exclusive jurisdiction of the courts in Curacao, without prejudice to any mandatory consumer protections that may apply in your country of residence.